Shipping Policy

Items ordered on our website, or by phone, will be invoiced with a shipping cost included. There MAY be exceptions for over sized packages, or orders that have multiple items coming from several locations, that require Octane Toy Box to calculate manually. But you will have that shipping cost BEFORE we process payment.

We use UPS or FedEx for the majority of our orders and will always price shipping at the best rate we have available. We DO NOT include a separate handling charge EXCEPT where a manufacturer charges that to us. But that rate will be included in your total if it applies so no additional fees will occur.

We can ship SOME of our items to PO Boxes by way of the US Postal Service. However, YOU MUST CONTACT US BEFORE PLACING YOUR ORDER by email at sales@octanetoybox.com or by phone to make sure the item(s) you want are available to ship via US Postal Service.

Overnight and expedite shipments may be best handled over the phone if you are concerned about any delay in order processing for these rush items.

Orders ship in 24-48 hours of being placed. However, there are some items that will require additional lead time from a manufacturer or go out of stock without Octane Toy Box being aware. We will do our best to make these notes on the website or reply to you immediately when we run into an out of stock or delayed item. Please understand we are at the mercy of suppliers on some products.